Privacy Policy
LevelJacket operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, payment card information, transaction details, and other payment details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including items you view, add to your cart, purchase, return, exchange, or cancel.
- Communications with us including information you share when contacting our customer support team.
- Device information including your IP address, browser type, network connection, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, or communicate with us.
- Automatically through the Services via your device, cookies, and similar tracking technologies.
- From our service providers who collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- Provide, Tailor, and Improve the Services — to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalized shopping experience.
- Marketing and Advertising — to send promotional communications by email, text, or mail, and to show you relevant advertisements based on your activity on our Services.
- Security and Fraud Prevention — to authenticate your account, detect fraudulent or malicious activity, and maintain a secure shopping environment.
- Communicating with You — to provide customer support and maintain our business relationship with you.
- Legal Reasons — to comply with applicable laws, respond to legal requests, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With vendors and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and shipping.
- With business and marketing partners to provide personalized advertising and marketing services.
- When you direct or consent to disclosure, such as when shipping products or using social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our terms, or protect the rights of our users.
Third Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their privacy policies before providing any personal information. Our inclusion of such links does not imply endorsement of their content or operators.
Children's Data
Our Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe your child has provided us with personal information, please contact us and we will delete it promptly.
Security and Retention of Your Information
We take reasonable precautions to protect your personal information; however, no security measures are completely foolproof. We recommend avoiding unsecured channels when sharing sensitive information with us. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Right to Access / Know — Request access to the personal information we hold about you.
- Right to Delete — Request deletion of your personal information.
- Right to Correct — Request correction of inaccurate personal information.
- Right of Portability — Receive a copy of your personal information and request its transfer to a third party.
- Right to Opt Out of Sale or Targeted Advertising — Opt out of the sale or sharing of your personal information for targeted advertising purposes.
- Managing Communication Preferences — Unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the details provided below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
International Transfers
Your personal information may be transferred, stored, and processed outside the country in which you reside. Where required, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure your information is protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this website and update the "Last Updated" date accordingly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us via the email address or contact details listed on our Contact Us page.